We believe in ethical conduct of business and consider protecting the information received from client as a central need for all clients whether expressed or not.
We ensure complete protection of the data, source code, knowledge, received from our clients while executing their assignment. Our organization is PCI-DSS certified for information security standards. We also sign specific Non-Disclosure Agreement as may be defined by clients for specific needs.
All employees in our organization have a strict NDA contract, preventing disclosure of any information. We take breaches very seriously and pursue enforcement diligently to protect the interests of our clients and our organization.
Service Level Agreement
SLA’s will typically be included in the contract schedules and cover a number of areas of service including system availability and response times. Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. The client needs to be aware that SLA’s are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology.
Measuring and monitoring service levels are achieved through user satisfaction surveys and analysis of performance data such as system response and job turnaround times. The SLA’s are not inflexible and there are review period in the SLA to cover changing client requirements and new technology.
All development in the course of project execution, which includes software, source code, data structures, documentation and design options fully belong to the client unless agreed to separately. After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.
We take care in delivering a high quality product that fully adheres to the specifications defined and approved by the client. Though the deliverables are tested at multiple levels and also accepted and approved by the client, there can be times when bugs occur after the final delivery is made. We offers our clients 60 days (after the final delivery) testing and trial period under which all bugs found by the customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultations on the project concerning source code, implementation etc.
Product Support and Enhancement
We offer paid support services for created products, like modification of the product and creation of successive versions, product setup, customization, and administration at the Customer’s servers, end user support.
We can provide a dedicated support team for software developed by us based on client needs. We provide the same developers who participated in the project development group to carry out bug fixing and product support to enable maximum speed and quality resolution to issues. The support can also be extended through email and chat for clients and their customers. We also train our people to provide the back office support required to run the projects developed by us for you.